Service Level Agreement

Acceptance and execution of this SLA is bound by the ProtoWebSpace Terms Of Service which can be found here.

100% Server Hardware Uptime
We guarantee the functioning of all server hardware components and will replace any failed component at no cost. "Hardware" means the processor(s), RAM, hard disk(s), motherboard, power supply, network card and other related hardware included with the server. Hardware replacement will begin once we identify the cause of the problem. Hardware replacement is guaranteed to be complete within two hours of determining the cause of the outage.

Our Guarantee: We will credit your account 5% of the monthly fee per additional hour of downtime, up to 50% of your monthly fee for the affected server(s).

100% Network Uptime
We guarantee that our datacenter network will be available 100% of the time in a given month, not including scheduled maintenance. The datacenter network means the portion of the ProtoWebSpace network connecting from your edge device to the datacenter border router and includes managed switches, routers, and network cabling.  Network services beyond our direct control, such as internet connections from our providers is not covered in this SLA.  Network issues on the public internet are not covered in this SLA.

Our Guarantee: We will credit your account 5% of the monthly fee for each 30 minutes of network downtime, up to 50% of your monthly fee for the affected server.

100% Datacenter Infrastructure Uptime
We guarantee that our datacenter power will be functioning 100% of the time in a given month, excluding scheduled maintenance. Power includes UPSs, PDUs and generators, but does not include the power supplies on your servers. Infrastructure downtime exists when a particular server is shut down due to power problems.

Our Guarantee: ProtoWebSpace will credit your account 5% of the monthly fee for each 30 minutes of infrastructure downtime, up to 50% of your monthly fee for the affected server(s).

Credit Requests
To recieve a credit the following conditions must be met:

ProtoWebSpace customers must contact our billing department via email.
The account in question must be in good standing to recieve credit.

Why Us?

Flexible, Powerful and Easy to Manage Solutions

designed for Developers and Small Business Owners alike. If you are a Developer looking for a place to host your customers web sites, then ProtoWebSpace has a solution that fits you and your current business size. As your customers grow and need additional services, ProtoWebSpace has solutions that grow with you.

For Small Business Owners - Whether you have in house technical resources, or need a referral to a Quality Professional Developer to partner with ProtoWebSpace can get configured with quality solutions and pair you with a recommended developer that is already experienced with working with us.

For Micro Business owners that want to do it themselves, we have solutions for you too! Take a look at our Web Design plans that allow you to build a web site easily with drag and drop tools. You can even add email for your business and be up and running in less than a day!

Experience and Trust

ProtoWebSpace has been in business since 2020. We have been highly recommended for our services, reliability and experience with running Business Websites of all sizes.

Transparent Operations

ProtoWebSpace takes pride in providing quality support to our customers. Our technicians are available 24x7 via email to resolve problems that our customers may experience.
We monitor all of our systems 24x7x365 to ensure they are up and available with no interruption. We monitor our systems for performance and reliability. When degradation is found we immediately formulate a plan to upgrade and/or replace the system with minimal impact to our customers.

Customer Satisfaction

Customer satisfaction is one of the most important aspects of our business. We maintain a very high customer satisfaction rate from 3rd party comparison sites, such Webhostingstuff.com. We encourage our customers to provide feedback on our services by clicking “Rate Us”. We have multiple managers available to assist our customers with any concerns regarding their satisfaction with our services.

Did You Know?

ProtoWebSpace receives more new customers every month via word of mouth than all of our advertising efforts combined.
ProtoWebSpace is owned by ProtoWebSpace. We are not a subsidiary of a larger company.



"The support is fantastic. I have been with ProtoWebSpace for a while now and I have had all sorts of issues that I needed help with. The support has always been there, super quick to act, helpful and I always felt as if I am the client they care about the most!